Privacy policy

Who is responsible

CondoEats is responsible for the personal information collected on this website. We have designated a person in charge of the protection of personal information, whom you can contact with any question or request about your information.

What we collect

We only collect what you choose to send us through our forms or by email:

• Installation request: name, email address, phone number, number of units, building name, city and province, and your message.
• Price inquiry: name, email address, phone number, who you are buying for, city and province, approximate quantity, the products you chose, and your message.
• The language you used on the form, so we can reply in the same language.

Our hosting provider may also automatically record technical information, such as your IP address and browser type, to run the website and protect it from abuse.

Please do not include sensitive personal information in your messages.

Why we use it

• To answer your inquiry and contact you about it.
• To prepare a consultation for your building or send you our prices.
• To follow up on your request, where needed.

You consent to this use by ticking the consent box before sending a form. We do not sell your information, and we do not use it for any other purpose without your consent.

Who has access

Only the people at CondoEats who need to handle your request have access to it. We also use service providers to host the website, receive form submissions and run our email. They process your information only to provide those services to us.

Information outside Québec

Some of our service providers may store your information outside Québec, including in the United States. In that case, your information may be subject to the laws of those places. We choose providers that offer appropriate safeguards.

Keeping it safe

We keep your information only as long as needed to answer and follow up on your request, then we delete it. The website uses an encrypted connection (HTTPS), and access to your information is limited to authorized people.

Cookies and preferences

This website uses no advertising cookies or tracking tools. It only saves, in your own browser, the language you chose (English or French). That choice is not sent to CondoEats, and you can clear it at any time in your browser settings.

Your rights

At any time, you can:

• ask to see the information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• withdraw your consent, or ask us to delete your information.

Write to our Privacy Officer: support@condoeats.ca. We will reply within 30 days.

If you are not satisfied with our answer, you can file a complaint with the Commission d’accès à l’information du Québec: cai.gouv.qc.ca

Changes to this policy

We may update this policy when our practices change. The date of the latest update is shown at the top of this page.